We missed you last month! Maybe you missed us. We skipped an issue last month for reasons that seemed to makes sense at the time. But now we are back in the swing of things and have a huge number of initiatives underway.

The tourism industry has been under seige from war, fears of terrorism, SARS, and a very worrisome domestic and international airline industry.

The Quokka Online Booking System almost instantly reflects global fears and worries as shown by the levels of inquiries and bookings. (Did you know that most people book their accommodation on days other than Friday and Saturday? I envision people on the way to their weekend getaway and not at home playing with the computer.)

But we all must face our fears and stick to core values. In this industry it is providing customer service. My team is working hard to tighten up every aspect of our customer interaction so that our internet point of sale technology captures every possible booking and in turn provides your guests with great customer service.

In the coming weeks we will be announcing a new promotion, enhancements to TravelInBC.com and more marketing affiliates. I am looking forward to sharing them all with you.

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